Medical Assistant
Company: One Medical
Location: Miami
Posted on: October 10, 2024
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Job Description:
About Us One Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn't your average doctor's
office. We're on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years. In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we're building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive. The Opportunity As a One
Medical Member Support Specialist/Lab Service Specialist, you'll
provide an exceptional experience for our patients and help them
accomplish an important part of their care journey by providing
venipuncture, dispensary responsibilities, as well as other
clinical support services. You will be an ambassador for patients
in office, with a mastery of human connection and a strong drive
for service. You will remove barriers to care, resulting in a truly
exceptional in-office patient experience. This includes support for
the office with a focus on active daily management, scheduling,
inventory , and facilities support. You are the steward of the
space and ensure the look and feel of the office lobby are on brand
with the One Medical experience. You will be the first point of
contact for patient feedback, as well as provide any other support
as requested by the Leads, Office Manager, or in office providers.
You are a strong team player and use your innovative problem
solving skills to tackle various tasks and challenges. You combine
excellent specimen collection technique with tactful interpersonal
skills during every interaction with your patients. You have a
strong grasp of verbal and written communication. You are able to
identify opportunities and deliver on customer-centric solutions
while using empathy, focus, and compassion in all interactions with
patients and teammates. You bring self-awareness to your daily work
to utilize your strengths and develop your areas of opportunity.
You thrive in cultures that focus on feedback and growth and are
nimble in their approach to respond to the needs of the patients
and team. You have an unwavering drive to help and serve others and
create amazing moments for our members and teammates. If this
sounds like you, we would love to connect. What you'll work on:
Provide best in class venipuncture services on a population ranging
from pediatrics to geriatrics Perform and assist with extended
scope duties such as, but not limited to non-blood specimen
collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests,
and swabs Maintain high standards of in-office care through proper
specimen labeling, handling and processing, inventory upkeep, and
tool sterilization Dispensary responsibilities include verifying
counts, maintaining inventory, placing orders, receiving and
stocking, filling, packaging and labeling prescriptions for patient
pick-up. Continue to care for our members beyond the lab room by
answering patient messages, following up on lab cases and assisting
our providers and virtual medical team with clerical duties such
as, but not limited to biometric screening forms, medical record
and consult review, billing inquiries, and DOH reporting Use
impeccable C-I-CARE (a framework containing the key elements of a
great interaction and effective communication that we use with
patients and each other) in all patient interactions and ensure a
fluid and positive in-office experience through patient intake,
same day schedule management, appropriate follow up scheduling,
strong knowledge of billing and insurance, monitoring patient
feedback and assisting with outreach as necessary All front of
house duties including check in/check out, insurance verification,
printing/paperwork tasks, prepping tests, tasking to service level
expectations etc Assist our senior patients by performing other
administrative tasks such as answering phone calls, sending faxes,
and coordinating transportation for patients Contribute to team
development through rounding, attending team huddles, participating
in team problem solving, supporting in office providers with ad hoc
asks, etc. Perform opening and closing duties/daily office upkeep
as required, including maintaining the look and feel of both
patient and employee facing spaces, restocking supplies, and
organization Master our technology suite including, but not limited
to Slack, G-suite, Zoom, Circulation, RingCentral, and our
Electronic Medical Record System, in order to interact with team
members and complete daily work These responsibilities are intended
to describe the general nature and level of work being performed by
personnel assigned to this job classification. They are not to be
construed as an exhaustive list of job duties performed by
personnel in this classification. Other job related duties may be
assigned by management. What you'll need: At least 6 months of
relevant experience as a Medical Assistant or Phlebotomist outside
of a training/externship environment Strong written and verbal
communication skills A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the
internet and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary
teams (additional experience with remote teams a plus) A proven
ability to display confidence and instill trust during the
collection process while delivering individualized, human-centered,
customer-focused care A proven track record of persisting through
change, consistently stepping up to take action on challenges, and
learning quickly and effectively when faced with new situations or
tasks Phlebotomy experience and/or certification preferred
Experience with extended scope care including but not limited to
non-blood specimen collection and processing, EKGs/ECGs, vitals,
ear lavages, vaccines, PPD tests, and swabs preferred Benefits
designed to aid your health and wellness: Taking care of you today
Paid sabbatical after 5 and 10 years Employee Assistance Program -
Free confidential advice for team members who need help with
stress, anxiety, financial planning, and legal issues Competitive
Medical, Dental and Vision plans Free One Medical memberships for
yourself, your friends and family Pre-Tax commuter benefits PTO
cash outs - Option to cash out up to 40 accrued hours per year
Competitive salary: starts at $19.00 per hour based on a full time
schedule Protecting your future for you and your family 401K match
Credit towards emergency childcare Extra contributions toward
maternity and paternity leave Paid Life Insurance - One Medical
pays 100% of the cost of Basic Life Insurance Disability insurance
- One Medical pays 100% of the cost of Short Term and Long Term
Disability Insurance This is a full time role (40 hrs/week) with 8
hr shifts generally taking place Monday - Friday between 7:30am-5pm
based in our Dadeland office in Miami, FL. One Medical is an equal
opportunity employer, and we encourage qualified applicants of
every background, ability, and life experience to contact us about
appropriate employment opportunities. One Medical participates in
E-Verify and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
Please refer to the E-Verification Poster (English/Spanish) and
Right to Work Poster (English/Spanish) for additional information.
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and Privacy Policy at
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and SonicJobs Privacy Policy at
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Keywords: One Medical, Kendale Lakes , Medical Assistant, Healthcare , Miami, Florida
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