ITINERARY BOOKING SPECIALIST

Company: Norwegian Cruise Line Holdings Ltd.
Location: Miami
Posted on: October 15, 2024

Job Description:

JOB SUMMARY: Assist with the development, analysis and planning of NCLH's fleet deployment while optimizing port content, call times and additional itinerary performance metrics including revenue data, guest feedback and trending destinations. Create and distribute communications to port agents and internal teams regarding itinerary changes.
DUTIES & RESPONSIBILITIES:

• Maintain fleet deployment data including port of call summaries. Present data to assist in development of fleet-wide itinerary deployment on a day to day or weekly basis.
• Maintain and update itinerary changes for all systems and databases. Coordinate and communicate changes with various business units across the company.
• Work closely with the Itinerary Planning team to maintain knowledge of frequent itinerary changes resulting from situations including but not limited to guest feedback, maritime requirements, environmental regulations, political issues, fuel costs or port fees and taxes.
• Continuously evaluate and optimize itineraries based on the following performance metrics: market trends, guest feedback, operational considerations, and revenue data.
• Analyze itinerary performance metrics, revenue data, and market trends to identify opportunities for revenue growth and cost savings.
• Work closely with the revenue management teams on itinerary planning and deployment for the NCLH fleet.
• Oversee berth requests in pending, tentative, and unavailable statuses. For requests marked as unavailable, generate several solutions to address and resolve these issues.
• Perform other job-related functions as assigned.
  QUALIFICATIONS
  DEGREE TYPE: Bachelor's Degree
  FIELD(S) OF STUDY: Business Administration, Travel & Hospitality Management, Nautical Science or related field of study
  EXPERIENCE:
  • Minimum 2 years of experience with handling detailed data entry processes or organizing and analyzing basic reports from a database or system. Experience with cruise lines, ground services or shore excursions preferred but not required.
    COMPETENCIES/SKILLS:
    • Proficient in computers and systems including Microsoft Word, Excel, PowerPoint, and Outlook.
    • Preferred experience in MXP.
    • Excellent written and verbal communication skills to effectively work with team members and present recommendations.
    • Ability to establish and maintain strong working relationships with internal and external contacts.
    • Ability to make effective and sound independent decisions and logical judgment to assure timely completion of projects.
    • Effective negotiation, interpersonal and partnering skills.
    • Strong conflict resolution, problem solving, and organizational skills to manage daily functions with team members and external contacts.
      To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

Keywords: Norwegian Cruise Line Holdings Ltd., Kendale Lakes , ITINERARY BOOKING SPECIALIST, Other , Miami, Florida