Head of Sales & Customer Service

Company: Heritage-Crystal Clean, LLC
Location: Opa Locka
Posted on: October 2, 2024

Job Description:

Crystal Clean (CC) -is one of the nation's leading privately held companies in the environmental waste services industry. We are willing to provide complete training for this opportunity!
Purpose: The Industrial Sales and Service Manager (ISSM) -Will be responsible for overseeing customer service, sales growth, driver dispatch and training/management of service employees at the Crystal Clean Wastewater Treatment Facility (WWTF). This position will also be responsible for meeting end of period quota goals and drive growth through new account sales. The ISSM will ensure compliance with health and safety performance and regulatory laws in the daily operations of service employees. The ISSM -will be responsible for applying sales strategies to maintain organic growth of existing customers, while modernizing and implementing contemporary growth initiatives within CC's business stratagems for new customer acquisition. Continuous growth of plant sales will be key to this position.
Overall responsibility for sales, service and growth within the parameters of WWTF facility operations within a specific geographic area as defined by the company
Plan, direct, and monitor activities of all service personnel in collaboration with the Transportation Manager
The Transportation manager and ISSM will define a comprehensive work schedule that will necessitate a morning driver dispatch meeting to delineate the daily activities and priorities for the WWTF facility and service staff
The Transportation Manager and ISSM will review end of the day conformation with service personnel and take any corrective actions if necessary
Responsible for quality, on-time performance of all customer services assigned to the plant each sales period
Responsible for administering job task specific training of all service personnel
Assist or accompany hourly drivers and plant operations personnel activities as necessary
Tabulate and report daily/weekly plant sales results to management including forecast when requested
Daily customer sales calls with call report tracking
Perform field tests and proper sampling of various waste streams at customer sites utilizing internal staff or up to date laboratory partners (analyze cost effectiveness) -
Confirming customer material approvals for treatment and processing at WWTF
The ISSM and Facility Manager are responsible for maintaining facility and personnel compliance with all applicable Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), and Department of Transportation (DOT) regulatory requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance
Ensures Health and Safety is the number one goal by following policies, processes, and always acting in a safe manner.
Perform job walks to ensure safety protocols are in place and being followed, provide training to field employees and monitor the progress and quality of work.
Plan proactive approaches to overcome challenges or issues that could arise throughout a project or emergency response action.
Be responsible for the accurate resourcing of jobs including personnel, equipment, supplies and consumables - specifically hitting budgeted job margin requirements while maintaining excellent customer service and safe project completion.
Working closely with our Field Services Managers (Sales Team), be responsible for all commercial elements of a project including requirements, pricing, scheduling, billing and when necessary, collections.
Ensure the execution of projects within budgeted constraints and timely completion.
Answer 24/7 Emergency Response calls when not on PTO.
- Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

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